building a culture of curiosity.
rewarding inquisitiveness and reflective listening.
shifting mindset towards openness.
leading with heart and compassion.
creating a safe space for people to be... people.
it all starts with people.
company culture is the prime mover to your experience.
and your experience will only be as healthy as the people who have produced it.
areas of expertise
understanding organizational maturity in four key areas will help you gain perspective on your employee experience:
strategy & leadership
capabilities: skills, tools & know-how
internal consumer connectedness
people engagement & culture
let's work together using my proven process to identify, measure and build on areas important to your business.
build a firm foundation with my framework, and get the guardrails necessary to make next-best-step decisions.
personas & jobs to be done
research & connecting with employees
journey mapping & analysis
quantifying employee experience value
building roadmaps & prioritization quadrants
deploying heart-centered experience methods to deliver solutions
creating sustainable ways to guide efforts
people learn best when provided context, working with a scenario in which they can immediately apply learnings. I will work with you to identify digestible, relevant content, tied to your experience maturity, guided by a learning strategy and pulled from my custom curriculum to support specific capabilities.
this solid approach allows you to fast-track learning, and anchored in key elements:
strategy and curriculum tied to maturity to target specific areas
employee/customer proximity and impact determine 'who'
delivery in context to ensure retention
crossing your fingers and hoping mindset shift just happens is not a winning strategy.
of course you can't force the shift, but you can deliberately create and cultivate an environment that allows for different perspectives, rewards curiosity, models compassion, and practices mindfulness.
in short: a coaching culture.
my professional coaching education, combined with my 20+ years as a corporate change agent can help you design and deliver a right-size approach to effective mindset shifts and cultural change.